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E-Commerce Development & WooCommerce Solutions in Kenya
We build online stores that Kenyan shoppers can pay at easily, with M-Pesa and card checkout, clear delivery options and product pages designed to turn visits into orders.
Who Needs an Online Store Most
Many businesses can sell online, but some situations make a properly built store especially valuable.
Retailers moving online
Shops that already sell well in person can reach customers beyond the neighbourhood with a store that works day and night.
Sellers working through WhatsApp and social media
Taking orders in chat works until volume grows. A store adds a catalogue, payment and order tracking.
Wholesalers and business sellers
Bulk pricing, repeat orders and account-based buying need more than a basic shop.
Restaurants and food sellers
Menus, delivery zones and order notifications need to work smoothly at busy times.
Sellers of digital products and courses
Instant delivery after payment saves manual work and gives buyers what they need straight away.
Stores with low conversion or slow checkout
Visitors who add to cart but never pay point to problems that can be found and fixed.
Store Problems That Quietly Cost You Sales
These problems rarely announce themselves. They show up as abandoned carts, confused customers and hours spent fixing orders by hand.
Checkout friction on mobile
Long forms, tiny buttons and slow steps push phone shoppers away before they pay.
Unreliable payment confirmation
When a customer pays but the order is not marked as paid, you get confusion, delays and lost trust.
Slow product and category pages
Heavy images and bloated plugins slow the store down, and shoppers leave before products load.
Unclear delivery and shipping
Customers hesitate when they cannot see delivery cost and timing before they commit.
Stock that does not match reality
Selling items you no longer have creates refunds, apologies and unhappy customers.
Thin product pages
Short descriptions, missing details and no structured data give search engines and buyers little to work with.
What an E-Commerce Project Covers
The exact scope depends on your products and sales process, but a serious project covers the shop, payments, delivery and handover.
Store setup and design
A clean, branded store with shop, category, product, cart and checkout pages designed for phones first.
M-Pesa and card payments
Payment methods set up, connected to your accounts and tested with real transactions before launch.
Product catalogue setup
Categories, variations, attributes and images organised properly, with bulk import from a spreadsheet when needed.
Delivery and shipping rules
Zones, rates and pickup options that reflect how you really deliver, in Nairobi and beyond.
Order emails and notifications
Clear confirmations for customers and alerts for your team, so no order is missed.
Training and handover
We show your team how to add products, manage stock and process orders, and leave clear notes behind.
Our Store Build Process
You should always know what is being built and why. Every stage is reviewed with you before the next begins.
Discovery
We learn what you sell, who buys it, how you ship and how orders are handled today.
Catalogue and structure
We plan categories, product types, filters and navigation so shoppers find things quickly.
Design
We design the shop, product page and checkout for phones first, in your brand style.
Store build
We build the store on WooCommerce with lean code and only the plugins it needs.
Payments and delivery
We connect M-Pesa and card payments and set up delivery zones, rates and pickup.
Product loading
We add products and images, or import them in bulk, and check every variation.
Testing with real orders
We place test orders, pay, cancel and refund, and check emails, stock and order status at each step.
Launch and handover
We launch carefully, watch the first orders and train your team to run the store.
Payments, Delivery and Store Features
Which options are available depends on your accounts with each provider. We explain what applies to you during discovery.
M-Pesa checkout
Customers pay with a payment prompt on their phone, using the Safaricom Daraja API or a payment provider, depending on your till or paybill.
Card payments
Card checkout through providers such as Pesapal, Flutterwave or DPO, depending on the account you hold or choose.
Delivery zones and rates
Different rates for Nairobi, other towns and pickup, shown clearly before the customer pays.
Inventory and stock
Stock levels that update with each order, with low-stock alerts so you can reorder in time.
Discounts and coupons
Promotions, coupon codes and bulk pricing you can set up and end yourself.
Customer accounts and order history
Returning customers can sign in, reorder and see past orders, which saves them time and you support work.
What We Test Before a Store Goes Live
A store that looks good but fails at payment costs real money. These are the areas we test with real transactions.
Checkout on real phones
Every step from cart to payment on different screen sizes and connection speeds.
Payment confirmation
Orders marked paid only when payment succeeds, with clear handling of failed and cancelled payments.
Stock updates
Quantities reduce correctly after orders and return after cancellations and refunds.
Emails and notifications
Customer receipts and team alerts arriving promptly and reading clearly.
Tax and invoicing settings
Prices, tax display and invoice details set according to your own requirements.
Speed on shop pages
Loading time on product and category pages, where slow images and scripts usually cause trouble.
E-Commerce Deliverables We Can Include
We recommend deliverables based on your products and sales process. Every item should make selling or running the store easier.
Store build
The part customers see and use.
- Shop and product templates
- Cart and checkout
- Customer accounts
- Category and filter pages
- Mobile-ready design
Payments and operations
The settings that keep orders flowing.
- M-Pesa integration
- Card gateway setup
- Delivery rules
- Stock settings
- Order notifications
Launch and support
Help for your team once the store is live.
- Product import
- Admin training
- Test orders
- Handover notes
- Support options
What Improves After a Proper Store Build
A well-built store removes friction for shoppers and for your team. Sales also depend on your products, prices and marketing.
Easier checkout for customers
A clear, phone-friendly checkout with familiar payment methods removes reasons to abandon the cart.
Fewer manual orders and errors
Orders, payments and stock recorded automatically mean less typing and fewer mistakes.
A clearer view of sales and stock
You can see what sells, what is running low and where orders come from.
A store ready to grow
Clean structure, fast pages and proper product markup give the store a better base for search and expansion.
How Much Does an Online Store Cost in Kenya?
We cannot give one fixed number before we understand your products. Cost depends on the scope below.
Number of products and complexity
Ten simple products need less than hundreds of items with sizes, colours and other variations.
Payment and delivery setup
Several payment methods and different delivery zones take more setup and testing than a single option.
Custom features
Wholesale pricing, bookings, subscriptions and links to other systems add design and development time.
Ongoing support
Updates, backups, security checks and help with products can be added as a monthly service.
What Helps Us Quote an Online Store Accurately
A good quote reflects your products, your payments and your delivery, not just a standard package.
Your products and how many
A product list or spreadsheet, even a rough one, shows the size and complexity of the catalogue.
Your payment accounts
Whether you have an M-Pesa till or paybill, or a card provider account, or need to set one up, shapes the plan.
How you deliver
Your areas, rates, couriers and pickup points tell us how to set up shipping.
How orders are handled today
Who picks, packs and ships, and how you track stock, shows what the store must support.
Online Stores Built Around How Kenyans Pay
We would rather show how the work is done than call ourselves the best.
Local payments first
We start from M-Pesa and the way your customers actually pay, then add other options.
Tested with real transactions
We pay, cancel and refund in real conditions before launch, so problems show up before customers find them.
A store your team can run
We design the admin around the people who will use it, and train them before handover.
Honest advice
If a simpler setup, or selling through another channel, suits you better, we say so before you spend.
E-Commerce and WooCommerce FAQs
Why choose WooCommerce for my store?
WooCommerce is flexible, widely supported and managed from the same admin as your website. It suits many small and medium stores and works well with local payment options.
Can I accept M-Pesa on my store?
Yes. We can set up M-Pesa payment prompts using the Safaricom Daraja API or a payment provider, depending on your till or paybill and your needs.
Can customers pay by card?
Yes. We connect card payments through a provider such as Pesapal, Flutterwave or DPO, depending on the account you hold or choose.
Can you set up delivery rates for Nairobi and other towns?
Yes. We create delivery zones with their own rates and pickup options, so customers see the cost before they pay.
Can I manage stock and orders myself?
Yes. Stock updates automatically with orders, and we train your team to add products, process orders and handle refunds from the admin.
Can you move my products from another platform or a spreadsheet?
Yes. We can import products in bulk from a spreadsheet or export from another platform, then check variations, images and categories carefully.
Is a WooCommerce store secure?
Card details are handled by your payment provider, not stored on your site. We also keep software updated, use secure connections and reduce common risks with careful plugin choices and backups.
Can customers order through WhatsApp?
We can add WhatsApp order buttons and notifications to your store. For automated answers and enquiries, our chatbot and WhatsApp assistant service can work alongside it.
How long does it take to build an online store?
It depends on the number of products, payment methods and features, and how quickly content and feedback arrive. We confirm a timeline once we have scoped your project.
How much does an online store cost?
Cost depends on the number of products, payment and delivery setup, custom features and ongoing support. Send us your product list and goals, and we will quote against the real scope.
Plan your store budget
Want a starting range before a detailed proposal? Send us your products and goals and we will outline a sensible scope.
Discuss your online store
Send a few of your products and how you sell today. Email info@r3creativemedia.co.ke or call +254 717 725 679.
Ready to Start Selling Online the Way Kenyans Prefer to Pay?
Whether you need a new store, a rebuild of a slow one or M-Pesa checkout added, R3 Creative Media can plan it, build it, test it and hand it over properly.